| What handheld devices
does your software work on? |
- StrongARM or XScale processors
- Windows Mobile™ Pocket PC 2002
operating system or greater.
- At least 600KB of available free space
on your Windows Mobile™ Pocket PC device or memory
card.
- ActiveSync® 3.1, 3.5, 3.6
NOTE! We are continuing development of our products so that
they work on as many handheld devices as possible. |
| Are there trial versions
of Zelmart’s software available? |
|
|
Some of our products have trial versions,
as indicated on the Products page.
In terms of software functionality, the trial and standard versions
of our products are the same. You can download the trial versions
from our software sales partner’s website, Handango. Just
click on the Try Now! icon, and you’ll be taken to Handango.
The trial version is good for limited number of uses of each
menu.
Upon expiration of the Trial Version, you will not able to open
or view any data that you had entered in the Trial Version,
but when you purchase a valid license and upgrade to the standard
version, you will regain full access to the information you
entered in the Trial Version. |
| How to download a Zelmart’s
product? |
Our products are sold through our software
distribution partner - Handango.
To try the product before buying click 'Try now!' and your download
will start. To buy the product click ‘Buy now!’
and you will be taken to the secure Handango’s online
store. Follow the on-screen instructions to provide billing
and credit card information and your purchase will be complete
in moments.
Handango accepts Visa, Mastercard, Discover and American Express
and phone and mail orders. Call Handango at 817-548-2199 and
they will take your order or give you mailing instructions. |
| How to install a Zelmart’s
product? |
| Put your Pocket PC into its cradle, connected
to the PC. After downloading the setup file to your desktop
PC, simply double click the file and the installation process
will begin. Windows will install the program to your device. |
| How to uninstall? |
To properly uninstall a program on your
device, use the uninstall feature:
Start > Settings Menu> System Tab> Remove Programs.
This will completely remove the application and all associated
files, and will also tidy up the registry. |
| How to register? |
In order to register and unlock a full
version you have to purchase from Handango the software product
. Once you complete the order, the registration code will be
sent to you by email. When you receive the code, please enter
it this way:
1. Launch the application on your Pocket PC
2. Tap the 'File' menu
3. Select 'About'
4. Enter your code
5. Press 'OK'
Now you will enjoy a fully registered version. |
| Can I use the application
on another device? |
| The license is for one user. Please purchase
another license and help us keep improving the products. |
| I have lost my registration
key? What do I do? |
If you cannot locate the confirmation
send us an e-mail, containing your name, e-mail and the product
name.
You can also reach Handango Customer Service via phone (817)
548-2196 or fax (817) 548-2182. or fill-in an online form at
www.handango.com/CustomerSupport.jsp |
| My key does not unlock
the software. What should I do? |
Please double check that you are entering
the registration code exactly as it is delivered in your registration
email. Your code must be spelled, spaced, and capitalized exactly
as they appear in the email.
Also note that many of Zelmart’s products have similar
titles. Registration codes for one product will not work for
the others. Please make sure that you are entering your registration
code into the correct product.
If you need further assistance registering your product, please
send us an email, containing your name, e-mail and the product
name and registration code. |
| How to backup my records? |
| Please refer to the relevant product page. |
| Do you have a money
back guarantee? |
We offer a 30-day, money-back guarantee
on all of our products if our they do not work correctly on
your system. To request a refund, please contact us within 30
days of your purchase. Please be sure to include your name,
order number, e-mail address and description of the problem.
You will be asked to delete and destroy all files associated
with the product from your system.
Refund requests for data recovery will not be accepted as we
cannot guarantee data recovery. |
| What is your upgrade
policy? |
Registered users are entitled to free
minor upgrades. Major updates must be purchased and will be
offered for a highly discounted price for registered users.
A minor update is typically a maintenance release that may include
bug fixes some enhancements and small, added features to the
software. Minor updates are signified by the changes in the
fix number of the version (the second number in the version
number).
A major upgrade consists of major enhancements and new features
added to the software.
For example, if you purchase Personal Health Tracker 1.0 you
will receive all future version 1.x updates for free. When Personal
Health Tracker 2.0 is released you would have to purchase an
upgrade for a special low price. |
| Do you offer discounts
for multiple quantities? |
| Yes. We offer discounted licenses for
multiple quantities. If you are intending to purchase more then
5 licenses of one and the same product please send us an email
to sales@zelmart.com |
| Will you notify me on
major changes or promotions? |
Once we release a major update, we will
send all registered users of the software and our newsletter
subscribers an email, offering them to purchase the upgrade
for a discounted price.
Note: If you change you email address since you have purchased
the software, please send us an email to sales@zelmart.com
with your full name and old email address. We will update you
email address so you will get future notices of upgrades. |
| How do I receive my
discount for a promotional product? |
As a registered user of Zelmart you
will receive discounts for upgrades and during other promotions.
The promo codes are 5 – 10 characters long and should
be entered when you purchase the promotional product at Handango.
Don't forget to update the cart button.
Zelmart’s discounts are time limited and are not redeemable
for cash. |
| Outsourcing |
| What is outsourcing? |
By outsourcing we mean that the development
of the software takes place outside the client or company's
premises and does not require any company employees or resources.
An organization should analyze its core competencies and consider
outsourcing everything else. Outsourcing makes sense when customer’s
requirements exceed the company’s ability to meet and
exceed them.
We offer:
- Highly qualified teams of professional
software developers
- The latest hardware and software necessary
for development
- Constant communication via e-mail, ICQ,
telephone.
- Quick and reliable solutions.
|
| Why should we outsource? |
You should consider outsourcing when:
- Competition is growing and you need
an edge over the others.
- There is a shortage of qualified professionals.
- You do not require spending on new equipment
or software.
- No expenditure in training staff in new
technologies.
- Improve company focus.
- Free resources for other purposes.
- Reduce and control operating costs.
|
| Outsourcing for which
platforms do you offer? |
| Microsoft Windows: CE, 2000, XP |
| How much will it cost? |
| Thanks to low overheads, we are able to
offer rates that are nearly 40% lower than international rates.
Contact us now and receive a personalized response, giving you
detailed information as to how Zelmart can build professional,
low-cost outsourced IT products specifically for you. |
| How do I pay you? |
| You can use the money transfer services
of Western Union or Moneygram. |
| Zelmart |
| Where are you located? |
Zelmart is located in Sofia, the capital
of Bulgaria, Eastern Europe.
What is the time zone difference?
Bulgaria is 2 hours ahead of GMT.
Time Difference between Bulgaria and the United States [Eastern
Time] - [Bulgaria is 7 Hours ahead].
Time Difference between Bulgaria and the United States [Central
Time] - [Bulgaria is 8 Hours ahead].
Time Difference between Bulgaria and the United States [Pacific
Time] - [Bulgaria is 10 Hours ahead].
Time Difference between Bulgaria and Central Europe - [Bulgaria
is approx. 1 Hour ahead].
Time Difference between Bulgaria and Middle East/East Africa
- [Bulgaria is approx. 1 Hour behind].
Time Difference between Bulgaria and Australia - [Bulgaria is
approx. 8 Hours behind]. |
| How can I contact you? |
| By Email, ICQ or telephone. |
| Can I add a link to
your site? |
| Contact us at sales@zelmart.com
and we will send you custom sized banner that will fit well
on your page. |
Your
question isn't answered? Please do not hesitate to contact
us! A Zelmart representative will get in touch with you
as quickly as possible. |
